With more people being vaccinated and a return to hybrid work for many, some riders have returned to public transit. Ridership had dropped 79% in 2020 at the peak of the pandemic, and still averaged 65% below average for the second half of 2020. On top...
When you are providing customer service for thousands upon thousands of riders each day, getting in front of each one for a survey is not possible. However, rider feedback systems allow you to do just this....
In the over 50 years that New York City’s MTA has been in existence, a woman has never headed up subway maintenance. … until now. Siu Ling Ko is a 34-year veteran of MTA’s Subway Car Equipment division and now the leader responsible for maintaining...
America’s college campuses are among the entities leading the carbon-neutrality movement. Even before the White House set a goal to be carbon neutral by 2030, over 10 years ago, 650 higher-education institutions across the country signed a commitment to lower emissions and become carbon neutral....
