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Illustration of a bus on a road with a mobile phone, message bubbles, and an envelope icon above it, symbolizing real-time passenger feedback through the Passio BusBuzz™ system.

Passio BusBuzz™

Passio BusBuzz™  is a unique passenger feedback available as a text-in option. Passio BusBuzz™ allows passengers to provide instant feedback on driver performance, vehicles, scheduling and service. Management can respond directly to passengers and track feedback trends. All responses can then be tracked for quality and timeliness. Passio BusBuzz™ customers typically experience an average increase of 40% – 70% in passenger satisfaction within the first three months of using the system. Passio BusBuzz™ requires no additional equipment. It provides a tool that will send and gather information from passengers while they are onboard your vehicles. Feedback is captured in a dashboard that is accessible to all authorized operations users. Using the dashboard, responses can be categorized, assigned, and reported.

Illustration of a satisfaction meter with three faces: sad, neutral, and happy. Highlighting a needle pointing toward the happy face, representing a significant increase in passenger satisfaction from using the Passio BusBuzz™ feedback system.

Passio BusBuzz™ Customers

Typically experience an average increase of 40% – 70% in passenger satisfaction within the first 3 months of using the system