The Request & GO Explainer Video is Here
Imagine you’re standing at a stop, no bus in sight. You’re tracking your next bus on the Passio GO app, but how will the driver know to stop to pick you up? The stop is in a remote area, and you’re concerned that you have been left alone on the route. The solution is simple! You can request a ride through the Passio GO app to receive confirmation that your driver is on their way and knows you are waiting!
Learn more about Request & GO in our new explainer video here:
This new feature is an add-on to Passio GO, our app for passengers. Request & GO offers riders peace of mind and can save transit agencies time while providing dynamic and flexible routes. Clients are already enjoying the benefits that Request & GO has to offer. Ride requests through Request & GO are already functioning and implemented at North Carolina A&T State University, University of Arkansas, and other clients! Transit agencies can add Request & GO on to their existing Passio GO package OR launch the Passio GO app for the first time with Request & GO now included.
The reviews are in, and riders love the new Request & GO feature, allowing them to request a ride effortlessly through the app. Natasha D., Transportation Supervisor at North Carolina Agricultural & Technical State University, stated, “(Students) told the operators that they are excited about this feature, and it is very convenient. One of the passengers expressed that she would tell her entire dorm and friends about this feature.” Passio wants to help all agencies who need a boost in usability to their fixed-route system. Requesting a ride is made simple using Request & GO.
So how does it work?
To ensure no invalid request are made, Rider’s need to be at a stop to make their request, which is determined by their phone’s GPS. When a rider requests through the Passio GO app, the driver gets an automatic alert on their MDT, alerting them that a pickup is requested. They can accept the ride from there, and riders receive an alert that their request has is on the way.
Transit agencies can use this feature on several different types of stops:
1) Service Stops – Stops that will always be serviced, whether or not passengers are waiting or onboard passengers have requested the stop. Requests are recorded for tracking purposes and to evaluate route/stop usage.
2) Flag Stops – Stops that are on the route but only serviced when awaiting passengers request a pickup or a riding passenger requests a drop-off.
3) Deviated Stops – Stops that are off the main route but authorized and will be serviced upon request
COVID-19 has taught the transit industry plenty and among the long list of things we have learned is a fixed route isn’t always best for riders and agencies. In the wake of COVID-19 related impacts on passenger load and transit services as a whole, transit systems need to keep passengers safe while providing dynamic and flexible services.
Want to learn more about this solution? Contact us today at [email protected] for more information