Passenger Feedback

Passio BusBuzz^TM  is a unique passenger feedback available as a text-in option. Passio BusBuzz^TM allows passengers to provide instant feedback on driver performance, vehicles, scheduling and service. Management can respond directly to passengers and track feedback trends. All responses can then be tracked for quality and timeliness. Passio BusBuzz^TM customers typically experience an average increase of 40% – 70% in passenger satisfaction within the first three months of using the system. Passio BusBuzz^TM requires no additional equipment. It provides a tool that will send and gather information from passengers while they are onboard your vehicles. Feedback is captured in a dashboard that is accessible to all authorized operations users. Using the dashboard, responses can be categorized, assigned, and reported.