Panel sheds light on how to approach combining departments

ORLANDO, Fla. — Clear and constant communication is imperative when it comes to merging parking and transit systems at higher education institutions, the president of Passio Technologies told attendees of a regional trade show.

“It’s a bit of an understatement to say merging two departments at a university is no easy task. But, it’s no easy task,” said Mitch Skyer, president of Passio. “For many, it’s easier to focus on the potential pitfalls. But, the key for any institution going through this type of merger is to open communication channels with all parties involved.

“Clear communications and compassion for everyone involved can help limit uncertainty and rumors from developing,” Skyer added. “But, perhaps more than any other benefit, this builds advocates who will champion for the change.”

Skyer participated in a panel on Monday, April 18, titled “Change is Good – You Go First!” during the 2016 NACAS South Annual Conference in Orlando, Fla. Skyer joined David Santa Ana, parking and transportation director at Augusta University; Karl Munschy, director of Auxiliary Administration at Augusta University; and Mike Martindill, vice president of Timothy Haahs & Associates, for the panel.

Passio and Timothy Haahs & Associates partnered to counsel Medical College of Georgia and Augusta State University during their recent merger to create what is now Augusta University, formerly named Georgia Regents University.

“Even when they’re in the same institution, different departments often have great differences when it comes to technology, culture, resources, management style and administrative policies,” Skyer said. “The key is to focus on how the merger will improve the department for all involved.

“Sometimes it’s hard to see the proverbial forest for the trees,” Skyer added. “That’s why it’s so important to relay the larger strategy at play. Doing so will set up a culture for success for years to come.”

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